Refund & Returns Policy – Tiara Opals and Gems

Return Policy

Tiara Opal’s returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we won’t be able to offer you a refund or exchange for change of mind.

To ensure you are able to exchange your order, please open and inspect your jewellery or Opal as soon as possible upon receipt and notify us immediately if you’d like to initiate a return.

To be eligible for a refund or exchange, your item must be returned to us unworn and in the same condition that you received it. It must also be in the original jewellery box packaging and we require a receipt of proof of purchase.

Customised jewellery, including resized gold rings, and sale items are exempt from being returned for change of mind.

Original and return shipping fees and any international import duties or taxes are non-refundable on returned items for change of mind.

Shipping Return Policy

Ensure you repack your item securely, in the original packaging.

If you would like an exchange, place another order online as soon as possible. We will credit you as required for your return once it is received. (Unfortunately we cannot accept requests for exchanges to be shipped before receiving your return.)

For your protection, we recommend that you use a secure method of postage and insure your item for delivery.

Please send returned items to:

Tiara Opal, P.O. Box 852, Helensvale, QLD, 4212, Australia

Please keep and email us the return Tracking Number from the package you are returning to ensure we receive the package.

As noted above, unless an item is deemed faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For more information of Refunds and Returns, please visit our FAQs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment within two weeks (this timing may vary depending on your bank or payment method).

Late or missing refunds (when applicable)

If you haven’t received your refund, first check your bank account again, in case it has cleared. Then contact your credit card company or bank, as it may take some time before your refund is officially cleared. There is often some processing time before a refund is made.

If you’ve done all of this and you still have not received your refund, please contact us at tiaraopalsandgems@hotmail.com

Sale items

Only regular priced items may be refunded, so unfortunately sale items cannot be returned (unless in the rare instance they are faulty).

Exchanges

If you would like to exchange an item, please send us an email tiaraopalsandgems@hotmail.com letting us know of your request.

All exchanged items must be unused and in the same condition that you received it, and in the original jewellery box packaging. Postage costs for all exchanges are the sole responsibility of the customer (except in rare instances where items may be faulty). Tiara Opals will work with the customer to determine if an item is faulty prior to exchanging the item.