FAQs Page

FAQs

Are your opals natural?

Yes. All our opals are 100% natural, untreated, and ethically sourced directly from Australia’s renowned Lightning Ridge and Winton regions.

Do you offer international shipping?

Absolutely! We ship worldwide using trusted carriers. Shipping rates and delivery times will be shown at checkout based on your location.

How long will it take to receive my order?

Orders are processed in 1–3 business days. Delivery within Australia takes 2–5 business days, and international orders typically arrive within 7–21 business days.

Can I return or exchange an item?

We accept returns within 14 days of delivery for unused, original-condition items. Custom orders are non-returnable. Please see our Returns Policy for details.

How do I care for my opal jewelry?

Avoid exposing opals to extreme heat or chemicals. Clean gently with a soft cloth and store them in a padded jewelry box to protect against scratches.

Are your opals ethically sourced?

Yes. We work directly with small-scale Australian miners and prioritize traceability, sustainability, and ethical sourcing practices.

How can I contact you?

You can reach us anytime at Tiaraopalsandgems@hotmail.com or through our Contact Page. We’re always happy to help!es. We work directly with small-scale Australian miners and prioritize traceability, sustainability, and ethical sourcing practices.